INFORMATIONS

WHAT ARE THE PRODUCTION TIMES?

Production times for your order are between 8 and 10 weeks following purchase.

WHEN WILL MY ORDER BE DELIVERED?

All orders are delivered within 7 days after production and finalization.

WHAT ARE THE DELIVERY OPTIONS?

All packages are delivered with Purolator at a cost of $12 for Quebec, 18$ outside Quebec and 25$ for USA. It's fast, secure and I have a tracking number to find your package in case of loss.

IS IT POSSIBLE TO PICK UP OUR ORDER TO AVOID DELIVERY COSTS?

Absolutely, just select the Cowansville pickup option once at checkout.

WHEN RECEIVED, MY PACKAGE WAS DAMAGED, WHAT CAN I DO?

Send me an email and we'll see what we can do together.

WHEN I RECEIVED MY ORDER, THERE WERE PENCIL TRACES ON THE FABRIC, WHAT CAN I DO?

The pencil I use is a thermal pencil, that is to say it goes away on contact with heat, but when it is very cold, like in winter, it can happen that the pencil marks reappear. All you have to do is take your dryer and pass a little hot air over the marks and everything will disappear.

WHAT ABOUT EXCHANGES?

If it is a NON-personalized item, there is no problem in making an exchange, within 15 days.

WHAT SIZES OF HOOPS ARE AVAILABLE?

All the information is with the photos below:

ROUND HOOPS

From left to right:

5-6-8 inches

ROUND HOOPS

In order:

10 inches light, 12 inches light and 10 inches dark.

OVAL HOOPS

From left to right:

5 inches, 7 inches, 9 inches.